Welcome To IIP Learning Hub
IIP Learning Hub is an authoritative reference designed to help both new and existing advisers:
Understand our professional expectations around ethics, record‑keeping, client engagement and continuous improvement
Navigate daily compliance obligations under the IIP licence and the broader AFSL framework.
Leverage our technology stack to drive efficiency and quality.
Access templates, processes and support quickly, so you can focus more time on serving clients.
Meet your instructors
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Meet your instructors ✳
SARA
IIP’s AI Compliance Assistant
FINLEY
IIP’s Brand Ambassador
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Chapter 1 - An Intro to IIP
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Lesson 1: Welcome to Insight Investment Partners
Introducing Insight Investment Partners, Our Mission, Values, Compliance Culture and Key Contacts.
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Lesson 2: Your Authorised Rep Responsibilities
An overview of the professional and ethical framework we operate in and details the practical application of that frameworks.
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Lesson 3: The Onboarding Process
We are excited to have you onboard.
Let’s take a look at the background checks and steps for joining IIP as an Authorised Rep.
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Chapter 2 - Setting Up Your Advice Process
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Lesson 1: Setting Up Project Templates
How to set up your advice process using the projects app
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Lesson 2: Configuring The Xplan Integration
Maintaining 2 CRM’s is a headache.
So we have integrated iComply2 with Xplan, so you can maintain your client records in one CRM.
Connecting to Xplan is simple.
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Lesson 3: Starting a New Project
Starting kicking goals with Projects.
In this guide, we will go through the steps involved to kick off a new Project using iC2 Projects App..
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Lesson 4: Adding A Shared User
Today, business is global. Connecting should be easy.
In this guide, we will go through the steps involved to Adding a Shared User to your iC2 Environment. You can connect and work with anybody.
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Creating A Paraplanning Request
Do you have an SOA for our paraplanning service?
Follow this guide to assign the SOA to Camela.
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Chapter 3 - The Advice Process and Documentation
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Lesson 1: Navigating the Advice Process
The provision of personal financial advice in Australia is governed by a robust regulatory framework.
Here’s an overview of the Key Steps in the Advice Process.
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Lesson 2: Understand the Review Process
Understand what constitutes a client review and the documentation requirements
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Chapter 4 - The Monitoring and Supervision Framework
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Lesson 1: The IIP Monitoring and Supervision Framework
Our aim is to establish a robust framework for the provision of financial advice.
This ensures consistent delivery of high-quality financial advice.
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Lesson 2: Preparing For Your FiIe Review
Adequately preparing for your review will ensure a smooth review experience.
Here’s an overview of the File Review Process
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Lesson 3: Remediating The File
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Chapter 5 - The Compliance Hub
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Lesson 1 - Accessing Advice Policies
You can access all our AFSL Advice Policies from the Advice Policy Register in the iC2 Compliance Hub
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Lesson 2 - Access Document Templates
Templates, templates, templates.
All the advice templates you need to provide compliant advice to your clients.
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Lesson 3 - Reporting an Incident or Breach
Sometimes, things go wrong.
When running a financial advice business, it is expected that breaches and incidents will occur.
Nobody is perfect and breaches and incidents will happen.
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Lesson 4 - Client Complaints
All complaints must be handled in accordance with the Licensee processes.
Before resolving any complaints, report the complaint and refer to the complaints handling process.
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Lesson 5 - Non-Cash Benefits
Have you received a non-cash benefit?
In this guide, we will go through the steps involved to log a non-cash benefit with IIP.
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Lesson 6 - APL Requests
Do you want a product added to the APL?
Using the iC2 Compliance Hub, you can request one off, or general approval for new product.
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Lesson 7 - Sophisticated Investor Certificates
Store Sophisticated Investors Certificates in the SPI Register.
In this guide, we will go through the steps involved to add a Sophisticated Investor Certificate to the register
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Chapter 6 - SARA
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Chapter 7 - Entering Fee Agreements
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Lesson 1 - Ongoing Fee Agreements
This lesson sets out the Licensee’s standard for entering into and maintaining Ongoing Fee Arrangements (OFA).
Test your knowledge of OFA’s
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Lesson 2: The OFA Renewal Process
Consent To Renewal
Renewal can be done within the period starting 60 days before the Reference Date and ending 150 days after the Reference Date.
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Lesson 3 - Fixed Term Fee Agreements
This lesson sets out the Licensee’s standard for entering into and maintaining Fixed Term Fee Arrangements (FTA)
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Chapter 8 - DBFO Tranche 1
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Lesson 1 - Website Disclosure Information
Website Disclosure Information gives advisers the flexibility to decide how they disclose information to clients that is otherwise required to be in an FSG
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Lesson 2 - OFA & Consent
As part of the Delivering Better Financial Outcomes (DBFO) Package, the Albanese government has made amendments to the obligations relating to ongoing fee arrangements and consents.
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Lesson 3 - Informed Insurance Consent
From the 9th July 2025, advisers that receive commissions as part of the issue or sale of life insurance to a retail client in personal advice situations must obtain informed consent.
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Chapter 9 - Revenue Management
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Lesson 1 - Fee Collection
Understand our fee collection process.
What fee types can i charge, and how can i collect the fees from my clients.
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Lesson 2 - Raising an Invoice
Licensee Invoice systems can be clunky..
The challenge has been that there are too many moving parts
The invoicing and accounting is done in Xero, the client CRM is Xplan (or similar), the revenue management is done by Revex….
But all these systems don’t talk…..
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Lesson 3 - Setting Up Direct Debits
Set Up Direct Debits For Your Fee Agreements
Let’s take a step by step look at how to create direct debits in iC2 Revenue using the Ezidebit payment solution
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Lesson 6 - Adviser Pay Runs
Let’s Get To The Good Stuff.. How Do You Get Paid?
We have created a dedicated portal for managing adviser pay runs.
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Chapter 10 - Cyber Security
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Lesson 1 - The Importance of Cyber Security
Cyber security isn’t just an IT problem — it’s a core business risk for every financial-advice practice.
As custodians of sensitive client data and regulated financial transactions, advisers must understand how even a small lapse can create large-scale harm.
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Lesson 2 - Common Cyber Threats Facing Advisers
What are you up against every day?
The key attack vectors criminals use to steal money or data from advice businesses
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Lesson 3: Practical Ways To Protect Yourself
Learn the basics.
It’s easy to improve your cybersecurity! Take these simple steps today to protect yourself.
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Lesson 4 - Responding to a Suspected Cyber Incident
Golden Rule: Speed, structure, and transparency.
The longer an incident goes uncontained, the higher the financial, legal and reputational cost. -
Lesson 5 - Constructing Your Own Cyber Policy
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Lesson 6 - Obtaining Cyber Insurance Cover
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Chapter 11 - Technology Support
What you’ll learn
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An overview of the professional and ethical framework
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How does
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Describe your lesson with a short summary.