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Internal Dispute Resolutions (Complaints)

Under recent legislative changes, as an Australian financial services (AFS) licensee, who provide financial services to retail clients, we are required to report to ASIC any consumer and small business complaints under the internal dispute resolution (IDR) procedures.

So, what does that mean?

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Using SARA in Compliance File Reviews

If you have recently submitted an SOA through for compliance vetting, you will notice that we are now providing a formal Compliance File Review Report, which summarises the findings and observations made on the file.

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How To Advise Your Clients On SMSF Investment Strategies

In this blog post, we will clarify the advisers role in assisting clients with developing investment strategies for the SMSF. There is sometimes confusion as to whose role it is to develop the investment strategy – is that the accountants job, or can you do that as the adviser?

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Simplify Your Advice

We have recently been working with advisers on trying to simplify your advice. To demonstrate this, we will go through a recent client scenario:

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The Mere Exposure Effect

Explore the exposure effect in financial advice, leveraging familiarity to attract clients, enhance credibility, and combine expertise with value.

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When Was The Last Time You Did Pricing Discovery?

Most Advisers seek to create an engagement with clients that involves very little tension around the pricing discussion. Yet this almost always leads to lower margins, lower service levels, and lower perceived value.

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Marketing Your Business For The Next Generation Of Advice

With the Quality of Advice Review focused on making financial advice more accessible for all Australians, there will undoubtedly be increased importance placed on effective marketing strategies to attract new clients. Here’s how we can help you out:

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Compliance vs Demonstrating Value

In this article, we look at how compliance has completely dominated the focus of an advice practice and the ways you can shift that focus back to demonstrating the value of your advice.

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