Chapter 1 - An Intro to IIP
Insight Investment Partners (IIP) is an Australian Financial Services Licensee dedicated to empowering advisers with best‑practice compliance, progressive technology, and a collaborative professional community. By joining IIP you become part of a network committed to delivering client‑centred advice while meeting— and exceeding— all regulatory requirements.
1.1 Purpose of this Guide
This guide is a single, authoritative reference designed to help both new and existing advisers:
Navigate daily compliance obligations under the IIP licence and the broader AFSL framework.
Leverage our technology stack (SARA, Ivana, iComply2 Projects, etc.) to drive efficiency and quality.
Access templates, processes and support quickly, so you can focus more time on serving clients.
Understand our professional expectations around ethics, record‑keeping, client engagement and continuous improvement.
Keep this document bookmarked; it will be updated regularly to reflect regulatory changes and new IIP initiatives.
1.2 Our Mission, Values and Compliance Culture
Mission
To enable next‑generation financial advice through uncompromising compliance, innovative technology and a partnership approach that elevates both advisers and their clients.
Core Values
Integrity – Acting transparently and in clients’ best interests at all times.
Innovation – Embracing technology and new ideas that enhance advice quality.
Partnership – Collaborating with advisers, clients and regulators for shared success.
Excellence – Striving for the highest professional and ethical standards.
Accountability – Owning outcomes and meeting our obligations without exception.
Compliance Culture
Compliance at IIP is not a checkpoint at the end of the process—it is embedded in every stage of advice delivery. Through tools like SARA’s real‑time SOA review, Ivana’s document governance, and structured audit cycles, we promote a culture where proactive risk management and regulatory alignment are second nature.
1.3 Key Contacts and Support Channels
If you are feeling a bit lost and need some help?
Let’s go through what actions you can take to ensure you can get the support you need from our subject matter experts.
All support queries are to be sent to the support@iip.net.au inbox.
However, there are also plenty of resources available to help you find your answer sooner.
We have 3 subject matter experts to help you resolve your query:
Admin, Paraplanning and General Support - Camela Lumacang
Technology Support - Robin Oliamot
Compliance Support - Hizni Haleem
Support Hours
Monday–Friday, 9:00–17:00 AEST (Sydney). Out‑of‑hours support is available for urgent matters via the escalation channel.
Please save these details in your contacts list and log all requests through the Help Desk in the first instance to ensure consistent tracking and timely resolution.